All mobile phone users regardless of
the network will use a common short
code to check their credits, top up
and assess call centres from today.
This follows the National
Communications Authority’s (NCA)
move to harmonize all short codes
for general customer services across
all networks.
The NCA however says the existing
short codes for the various
telecommunication networks will run
concurrently with the new one until
April 2015.
To recharge, subscribers will use 134.
To check balance, subscribers will
need to dial 124 and 100 for the call
centre.
The others are 600 for number
portability, 400 for verification of SIM,
108 for Voice Mail Deposit and 109 for
Voice Mail Retrieval.
There have been complaints from
users about the number of short
codes they have deal with, prompting
an investigation by the NCA, which
eventually decided to introduce
common codes.
By: Marian Efe Ansah/
citifmonline.com/Ghana
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